Muncie, Indiana BLOG – Businesses run on people. Developing workers with ideal employee skills is an art. It takes competent personnel in every single role to help the business reach its highest potential. Managing those people is a fine art, one that is developed with every interaction between workers and their supervisors. Making the most […]
Muncie, Indiana Blog– Customers want mass-customized, made-to-order parts, and they’re willing to pay more for them. Over half of consumers are interested in purchasing personalized products and services, a Deloitte study reports. A majority say they are willing to pay a higher price for customized options, and one in five are willing to pay 20 […]
MUNCIE, INDIANA – BLOG – After making countless New Year’s resolutions over the years to (choose at least one) lose weight, exercise daily and clean out your garage, this time around your plans are a little more ambitious: You plan to start your own business. While you didn’t quite keep that promise to ditch the […]
Muncie, Indiana BLOG – As a business owner, you are devoted to offering the best possible products and services combined with outstanding customer service. In order to meet these important goals, as well as keep your team as safe as possible, it is important to keep a checklist of tasks and items that should be […]
By: Todd Smekens April 5, 2017 Muncie, Indiana BLOG – Businesses are quickly ditching their on-premise servers for more convenient cloud computing options. While you may be worried about security risks and hacking, the cloud is often more secure than private systems, because they’re well-maintained, continuously updated and run on bank-level protection. But security isn’t the […]
4 Customer Service Trends Shaping Biz Muncie, Indiana NEWS – Sixty-two percent of global consumers stopped doing business with a brand or organization after a poor customer service experience, according to the 2015 Global State of the Multichannel Customer Service Report. The research also found that 60 percent of consumers have higher expectations for customer […]
EMV Chip Card is the New Standard – Are you Compliant? Muncie, IN NEWS – The new EMV chip card standard has been in effect since October 1, 2015, but businesses have been slow to make the switch. An October survey of 1,300 business owners by Newtek Business Services found that only 41 percent were […]
Muncie, Indiana BLOG – While every business these days needs to have an online presence, there are some companies that need to go one step further and develop a business app that will not only help their customers to buy from them but also enhance their brand image. Apps for Business The first question you […]
Business Failures Are Common: Learn From Others Mistakes MUNCIE, Indiana NEWS– When the startup Gigaom folded in March 2015, the company’s announcement included the following sentence: “Business, much like life, is not a movie and not everyone gets to have a story book ending.” This is important to remember since, according to the Small Business […]
Lessons Learned from Successful Women Business Leaders MUNCIE, IN NEWS – The late Katharine Graham became the first CEO of a Fortune 500 company in 1972 as she took the helm of The Washington Post after inheriting the business. She was in charge during the publication of the Pentagon Papers and the Watergate scandal helping […]