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Government

4 Customer Service Trends Give Your Company an Edge

4 Customer Service Trends Shaping Biz Muncie, Indiana NEWS – Sixty-two percent of global consumers stopped doing business with a brand or organization after a poor customer service experience, according to the 2015 Global State of the Multichannel Customer Service Report. The research also found that 60 percent of consumers have higher expectations for customer […]

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Government

Big Data Can Have a Big Impact on Customer Service

Muncie, Indiana NEWS– What do you think of when you hear the term big data? Maybe documents printed out with a 172-point font? Magazines the size of a poster? Spreadsheets with unending rows of information? Not quite. Big data refers to the process of examining vast amounts of information from a broad range of sources, […]