Who doesn’t want a successful business? Of course, everybody does. Or how do you explain the different techniques and inclusions implemented in various sectors and areas of the company to make sure things don’t go wrong? However, things might not just look clear and precise enough for you to monitor the progress of your business […]
Midwest Blog – Not so long ago, when customers experienced a service hiccup or needed to iron out a billing issue, many dreaded having to rely on technology to resolve these issues. Not anymore. Gone are the days of dealing with long wait times and hassle-filled self-service options. In today’s hyperconnected world, businesses are using […]
4 Customer Service Trends Shaping Biz Muncie, Indiana NEWS – Sixty-two percent of global consumers stopped doing business with a brand or organization after a poor customer service experience, according to the 2015 Global State of the Multichannel Customer Service Report. The research also found that 60 percent of consumers have higher expectations for customer […]
Muncie, Indiana NEWS– What do you think of when you hear the term big data? Maybe documents printed out with a 172-point font? Magazines the size of a poster? Spreadsheets with unending rows of information? Not quite. Big data refers to the process of examining vast amounts of information from a broad range of sources, […]