Lessons Learned from Successful Women Business Leaders
NEWS – The late Katharine Graham became the first CEO of a Fortune 500 company in 1972 as she took the helm of The Washington Post after inheriting the business. She was in charge during the publication of the Pentagon Papers and the Watergate scandal helping transform The Washington Post and its reputation.
Despite the celebrated progress of women leaders, only 14 percent of women are in leadership roles in the S&P 500 according to a CNNMoney analysis. Today’s corporations may be dominated by men, but tomorrow’s leaders are women who work to connect the human experience with technology and healthcare alike. Here’s a look at some of the lessons of women taking the lead in the business world.
Aspect’s Strategist Valeria Maltoni and Senior Vice President of Customer Care Gwen Braygreen work to emphasize the human side of technology. Aspect helps enterprise contact centers over deliver on customer service with omnichannel services.
Instead of relying on data, technology and scripts to resolve customer issues, Braygreen helped shape a culture that empowers Aspect’s staff to quickly resolve issues and proactively communicate. Braygreen also focused on the voice of customer feedback to integrate across all channels whether chat, voice, email or others.
Theranos’ founder Elizabeth Holmes founded her health care startup at the age of 19. At 31, Holmes has disrupted the health care industry and transformed Theranos, now worth more than $10 billion, into a revolutionary way to test for disease and draw blood. Local pharmacies can now offer to the public simple, non-invasive kits that can be sent into a lab for results.
But Holmes’ approach to biotech is more than just technology, research and testing. By offering inexpensive ways for the general consumer to test for diseases, she bridges the gap between expensive and complicated health care processes for the people who need it most. She takes a firm stand on deconstructing the idea that people shouldn’t have access to their health information or tools to take control over their health care, and in some cases even be legally prohibited from doing so. Instead, Holmes hopes to abolish the core issues with health care bureaucracy and give consumers more control without the exorbitant cost.
The Reddy Sisters
Doctor Prathap Reddy built India’s first corporate hospital in the 1980s and enlisted his four daughters to do everything from oversee construction to onboarding doctors to creating marketing materials. Today, the Reddy sisters own and manage 51 hospitals in India, and each directs different operations. Preetha manages the day-to-day operations, Suneeta oversees finance, Shobana Kamineni handles pharmacies and insurance, and Sangita takes care of clinics, education and telemedicine.
Along with aggressively growing the family’s hospitals and working tirelessly to build a talented pool of skilled healthcare resources, the Reddy sisters are also committed to service. Preetha Reddy lead Save a Child’s Heart Initiative to support impoverished children with congenital heart diseases. Preetha also endeavours to motivate the next generation to get involved and stay passionate. On the same token, she tells London Entrepreneurship Review to get comfortable making uncomfortable choices from handing over an idea, implementation, and taking risks.